American Public Garden Association Conference 2017
Hamilton & Niagara, Ontario
June 19-23, 2017
Guest Experience Management Services

Every guest has an experience expectation. That experience is a direct reflection of your brand. At GEMS, we work with you to bring your brand to life in the consumer experience. Based on deep hospitality and service expertise, we develop a tailored strategy and model to deliver on your objectives—higher guest loyalty, increased revenue, deeper employee engagement or whatever your goal. Because we believe your people are the real gems, the key to a great guest experience every time.


Booth #15

Connie McCaw, President
Contact Info:; 484-459-4258