American Public Garden Association Conference 2017
Hamilton & Niagara, Ontario
June 19-23, 2017
The Keys to Interviewing, Hiring, Managing, and Maintaining a Superior Visitor Services Team
Event Type: 
Session
Track: 
Leadership, Innovation, Advocacy
Date / Time: 
Thu June, 22 - 10:00am to 10:30am
Location: 
Webster C
Presenter: 
B. Backlund, Santa Barbara Botanic Garden, Santa Barbara, California

What are the best questions to ask in an interview to tease out the strengths you are seeking? How do you keep your Visitor Services team motivated, energized, and positive 100% of the time? How do you manage effective teams that will remain in service to your visitors for the long term? In this session, we will help you develop an understanding of strengths-based interviewing, hiring, and managing a superior visitor services team. Furthermore, we will introduce low cost to no cost rewards that motivate teams to go from good to great. Come discover how to build and maintain team spirit!